by Sue Anderson | Nov 25, 2019 | Uncategorized
What drives ‘Interesting’ Customers to complain? Do you ever wonder what motivates some customers (Internal and/or External) to complain? I was recently delivering some training into an organisation that defines feedback as; ‘A complaint, compliment, opinion or...
by Sue Anderson | Nov 18, 2019 | Uncategorized
‘It depends…’ I recently surveyed 125 people regarding their experience of receiving feedback. The results were interesting, and in some cases, not what I expected. The surprising result was only 3% of people reported that they ‘were terrible at receiving...
by Sue Anderson | Nov 11, 2019 | Feedback Readiness, Unshakeable
Self-Correction vs Self-Criticism Feedback Readiness Ladder – © Sue Anderson 2019 Being ‘Feedback Ready’ means you are empowered to decide what feedback you take on board and what feedback you don’t. You ask for feedback, rather than avoid it. You assess...
by Sue Anderson | Nov 4, 2019 | Feedback Readiness, Unshakeable
Are you Feedback Ready? Being Feedback Ready takes you from Arghhhh; to Aha! Whether you were Feedback Ready or not, as a child, you grew up receiving feedback. It is estimated that every school child is handed back as many as 300 assignments, papers,...
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