Sep 8, 2018 | Unshakeable | 0 Comments
While serving some customers is a pure joy, other customers can really push our buttons. If you work in a customer service industry, it is understandable that at times, you experience certain customers as annoying or irritating. After all, you are human, not a... read more
Aug 30, 2018 | Unshakeable | 0 Comments
Hi Sue I just finished an escalated call and whilst hearing the customer rant, I was thinking about our coaching. I finished the call feeling calm and quite proud of myself and my colleague said ‘Hey Emily, you handled that call really well’. My reply was, ‘I chose to... read more
Aug 17, 2018 | Unshakeable | 0 Comments
Do you get to the end of the day and feel like you are exhausted from being polite to angry customers, go home and you have nothing for your loved ones? You are not imagining it. In 1983, *Arlie Hochschild termed the phrase “Emotional Load” to describe... read more
Aug 17, 2018 | Unshakeable | 0 Comments
With the ever-increasing focus on our mental health, many people have attended some kind of ‘Resilience’ training in their workplace. Some programs are fabulous, yet others fail to hit the mark. Just how useful is this training? Can you really improve your resilience... read more
Mar 6, 2018 | Unshakeable | 0 Comments
Are you enjoying work right now? It’s worth thinking about, because you are probably going to be in a workplace of some sort for 50 years plus…… that’s a huge chunk of your life. And depending on your birthdate, it may be a fair time before you are eligible for a... read more
Mar 1, 2018 | Uncategorized | 0 Comments
What you believe about YOU as a leader has a huge impact on HOW you lead others. As Sherman Morrison writes in ‘The Pygmalian Effect’, ‘What managers believe about themselves subtly influences what they believe about their subordinates, what they expect of them, and... read more
Feb 14, 2018 | Unshakeable | 0 Comments
According to Brandon Hall’s 2013 Leadership Development Benchmarking survey, 75 percent of organizations say their leadership development programs are not very effective. https://trainingmag.com/content/survey-leadership-programs-lack-effectiveness Why is this? Most... read more
Jan 13, 2018 | Uncategorized | 0 Comments
Recently I worked with a team who were having some struggles in getting along with each other. In our first group session, I noticed one particular team member (let’s call him Jon) giving me ‘death stares’ and dis-engaged from the program. He obviously did not want to... read more
Jan 7, 2018 | Uncategorized | 0 Comments
You decide what you think and believe about work. You are in charge of that. Of the approximately 50,000 thoughts you have each day, you confirm some thoughts as true for you. You turn a mere thought into a belief, when you CONFIRM it as true for you. This means... read more
Nov 2, 2017 | Uncategorized | 0 Comments
In his book Seven Habits of Highly Effective People Stephen R Covey states: ‘Proactive people recognize that they are “response-able.” They don’t blame genetics, circumstances, conditions, or conditioning for their behavior. They know they choose... read more
Oct 15, 2017 | Unshakeable | 0 Comments
Inter-personal conflict within a team is costly, and risky. If only we could all just get along. There is a way to minimize the potentially negative impact that your colleagues have on you at work. You can use your personal powers at work to be Unshakeable. Using your... read more
Oct 15, 2017 | Uncategorized | 0 Comments
Recently I asked one hundred and fifty people what their colleagues did that ‘drove them crazy’ in the workplace. The top reason; forty-eight percent responded by stating it was their colleagues COMPLAINING. That’s nearly half of respondents complaining about... read more
Sep 24, 2017 | Unshakeable | 0 Comments
The words CHOOSE, CHOICE and CHOSE are the magic words of empowerment. When you start slipping these words into your conversations, and your thoughts, it’s like magic happens. It’s like you magically empower yourself. Choose Choice Chose Using these words gives you... read more
Sep 17, 2017 | Uncategorized | 0 Comments
While you might have been given the advice at school, ‘Just ignore them and they will go away’ (which doesn’t work), that kind of advice just doesn’t cut it in today’s workplace. Who is ‘them’ in your workplace. We have all got ‘them’. Prickly Pears. People who, for... read more
Sep 3, 2017 | Unshakeable | 0 Comments
“An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success.” –Stephen Covey It’s important to feel Unshakeable at work. When... read more
Aug 18, 2017 | Uncategorized | 0 Comments
It is important you feel connected at work, for your own sake. When you are connected to your work, you’ve got your pedal to the metal as you do your work. You are really flying! Your confidence in your ability to do your work is great. You are motivated and enjoying... read more
Aug 18, 2017 | Strong Minds at Work | 0 Comments
‘I have no special talents. I am only passionately curious.’ Albert Einstein You say good morning to your colleague Simon and he does not respond. This is the third time this week it has happened. You can either choose to feel annoyed and disrespected, or you can be... read more
Aug 8, 2017 | Uncategorized | 0 Comments
Max Lerner, who was an American journalist and educated said: ‘I am neither an optimist nor pessimist, but a possibilist.’ To be ‘Possibilist’ you need to feel empowered When you feel empowered at work you are more open to stepping into possibility thinking. You bring... read more
Aug 8, 2017 | Unshakeable | 0 Comments
Why is having a Strong Mind at Work important? While the cost of stress is expensive for your employer (workplace stress is costing the Australian economy $14.81 billion a year), what does this mean for you? Apart from the negative health consequences resulting from... read more
Aug 8, 2017 | Uncategorized | 0 Comments
You may have heard about the current ‘Self-Esteem’ backlash, announcing that the ‘Self-Esteem Movement’ of the 1970’s and 80’s actually did more harm than good. We are ready for a new way of thinking about Self-Esteem. What if Self-Esteem doesn’t come in high or low,... read more
