Apr 2, 2020 | Uncategorized | 0 Comments
Leading through the Corona Crisis: Are you Stepping up or Stepping away? Over the last few weeks of coaching leaders, I’ve been observing two different responses to the challenges we are all facing: some leaders are stepping up, thriving, and others are... read more
Mar 27, 2020 | Uncategorized | 0 Comments
Corona Eating – It’s a thing Are you working from home? Have you eaten your week’s supply of snacks in one day? I don’t know about you, but sometimes when I’m faced with challenges and uncertainty, I feel anxious and stressed. When we feel anxious and... read more
Mar 20, 2020 | Uncategorized | 0 Comments
The power of reframing stress to improve your psychological health This week, with my workshops cancelled, I have been coaching people online rather than face to face (for some, even this change has been stressful!). Many of the coaching conversations have... read more
Mar 19, 2020 | Uncategorized | 0 Comments
Accept your emotions to improve your psychological health Right now is a great opportunity to observe how you are handling disruption and uncertainty. You may be experiencing a wide range of emotions; some you could label as negative. What you have known is... read more
Mar 17, 2020 | Unshakeable | 0 Comments
Choosing to respond rather than react I’ve been a fan of Dr. John Demartini for many years, and love his most recent video. In this video, he talks about the benefits of choosing to respond rather than react when facing the challenges of today. With my... read more
Jan 21, 2020 | Uncategorized | 0 Comments
Feedback Beliefs: How useful are yours? When I’m coaching an individual, or working with a team, I like to ask them this question: ‘What do you believe about you receiving feedback at work?’ If you believe receiving feedback is mostly an unpleasant... read more
Jan 13, 2020 | Uncategorized | 0 Comments
Openness to Feedback: The ingredient to sustained success The Christmas break is a great chance to read those books you’ve been meaning to read or listen to some Podcasts. A friend of mine told me about a fabulous Podcast, ‘The Howie Games’. Sports journalist,... read more
Dec 16, 2019 | Uncategorized | 0 Comments
Feedback – is it always a gift? The week before Christmas. It’s the time of year when many of us are purchasing gifts for our loved ones, and our not so loved ones. Some gifts are thoughtfully chosen because you know the person well. You know they will LOVE... read more
Dec 9, 2019 | Feedback Readiness, Unshakeable | 0 Comments
Receiving Feedback – When is a good time? Recently I asked 127 people what factors impact their openness to receiving feedback at work. Twenty-six percent stated, ‘When the feedback was delivered’ as a factor. When we are giving feedback, often we think... read more
Dec 2, 2019 | Uncategorized | 0 Comments
‘Receiving Feedback – A Forever Skill’ I love the new book by Kieran Flanagan and Dan Gregory, ‘Forever Skills – The 12 skills to future proof yourself, your team and your kids’. Check out their book here: They list essential... read more
Nov 25, 2019 | Uncategorized | 0 Comments
What drives ‘Interesting’ Customers to complain? Do you ever wonder what motivates some customers (Internal and/or External) to complain? I was recently delivering some training into an organisation that defines feedback as; ‘A complaint, compliment, opinion or... read more
Nov 18, 2019 | Uncategorized | 0 Comments
‘It depends…’ I recently surveyed 125 people regarding their experience of receiving feedback. The results were interesting, and in some cases, not what I expected. The surprising result was only 3% of people reported that they ‘were terrible at receiving... read more
Nov 11, 2019 | Feedback Readiness, Unshakeable | 0 Comments
Self-Correction vs Self-Criticism Feedback Readiness Ladder – © Sue Anderson 2019 Being ‘Feedback Ready’ means you are empowered to decide what feedback you take on board and what feedback you don’t. You ask for feedback, rather than avoid it. You assess... read more
Nov 4, 2019 | Feedback Readiness, Unshakeable | 0 Comments
Are you Feedback Ready? Being Feedback Ready takes you from Arghhhh; to Aha! Whether you were Feedback Ready or not, as a child, you grew up receiving feedback. It is estimated that every school child is handed back as many as 300 assignments, papers,... read more
Oct 29, 2019 | Unshakeable | 0 Comments
Are you Feedback Ready or a Feedback Rejector? (or somewhere in between?) How open are you to finding the gold in the feedback given to you – even if you might not like how it is delivered 😊 Feedback Rejectors Feedback Rejectors avoid feedback, or reject it in... read more
Sep 8, 2018 | Unshakeable | 0 Comments
While serving some customers is a pure joy, other customers can really push our buttons. If you work in a customer service industry, it is understandable that at times, you experience certain customers as annoying or irritating. After all, you are human, not a... read more
Aug 30, 2018 | Unshakeable | 0 Comments
Hi Sue I just finished an escalated call and whilst hearing the customer rant, I was thinking about our coaching. I finished the call feeling calm and quite proud of myself and my colleague said ‘Hey Emily, you handled that call really well’. My reply was, ‘I chose to... read more
Aug 17, 2018 | Unshakeable | 0 Comments
Do you get to the end of the day and feel like you are exhausted from being polite to angry customers, go home and you have nothing for your loved ones? You are not imagining it. In 1983, *Arlie Hochschild termed the phrase “Emotional Load” to describe... read more
Aug 17, 2018 | Unshakeable | 0 Comments
With the ever-increasing focus on our mental health, many people have attended some kind of ‘Resilience’ training in their workplace. Some programs are fabulous, yet others fail to hit the mark. Just how useful is this training? Can you really improve your resilience... read more
Mar 6, 2018 | Unshakeable | 0 Comments
Are you enjoying work right now? It’s worth thinking about, because you are probably going to be in a workplace of some sort for 50 years plus…… that’s a huge chunk of your life. And depending on your birthdate, it may be a fair time before you are eligible for a... read more
