Jan 21, 2020 | Uncategorized | 0 Comments
Feedback Beliefs: How useful are yours? When I’m coaching an individual, or working with a team, I like to ask them this question: ‘What do you believe about you receiving feedback at work?’ If you believe receiving feedback is mostly an unpleasant... read more
Jan 13, 2020 | Uncategorized | 0 Comments
Openness to Feedback: The ingredient to sustained success The Christmas break is a great chance to read those books you’ve been meaning to read or listen to some Podcasts. A friend of mine told me about a fabulous Podcast, ‘The Howie Games’. Sports journalist,... read more
Dec 16, 2019 | Uncategorized | 0 Comments
Feedback – is it always a gift? The week before Christmas. It’s the time of year when many of us are purchasing gifts for our loved ones, and our not so loved ones. Some gifts are thoughtfully chosen because you know the person well. You know they will LOVE... read more
Dec 9, 2019 | Feedback Readiness, Unshakeable | 0 Comments
Receiving Feedback – When is a good time? Recently I asked 127 people what factors impact their openness to receiving feedback at work. Twenty-six percent stated, ‘When the feedback was delivered’ as a factor. When we are giving feedback, often we think... read more
Dec 2, 2019 | Uncategorized | 0 Comments
‘Receiving Feedback – A Forever Skill’ I love the new book by Kieran Flanagan and Dan Gregory, ‘Forever Skills – The 12 skills to future proof yourself, your team and your kids’. Check out their book here: They list essential... read more
Nov 25, 2019 | Uncategorized | 0 Comments
What drives ‘Interesting’ Customers to complain? Do you ever wonder what motivates some customers (Internal and/or External) to complain? I was recently delivering some training into an organisation that defines feedback as; ‘A complaint, compliment, opinion or... read more
Nov 18, 2019 | Uncategorized | 0 Comments
‘It depends…’ I recently surveyed 125 people regarding their experience of receiving feedback. The results were interesting, and in some cases, not what I expected. The surprising result was only 3% of people reported that they ‘were terrible at receiving... read more
Nov 11, 2019 | Feedback Readiness, Unshakeable | 0 Comments
Self-Correction vs Self-Criticism Feedback Readiness Ladder – © Sue Anderson 2019 Being ‘Feedback Ready’ means you are empowered to decide what feedback you take on board and what feedback you don’t. You ask for feedback, rather than avoid it. You assess... read more
Nov 4, 2019 | Feedback Readiness, Unshakeable | 0 Comments
Are you Feedback Ready? Being Feedback Ready takes you from Arghhhh; to Aha! Whether you were Feedback Ready or not, as a child, you grew up receiving feedback. It is estimated that every school child is handed back as many as 300 assignments, papers,... read more
Oct 29, 2019 | Unshakeable | 0 Comments
Are you Feedback Ready or a Feedback Rejector? (or somewhere in between?) How open are you to finding the gold in the feedback given to you – even if you might not like how it is delivered 😊 Feedback Rejectors Feedback Rejectors avoid feedback, or reject it in... read more
Sep 8, 2018 | Unshakeable | 0 Comments
While serving some customers is a pure joy, other customers can really push our buttons. If you work in a customer service industry, it is understandable that at times, you experience certain customers as annoying or irritating. After all, you are human, not a... read more
Aug 30, 2018 | Unshakeable | 0 Comments
Hi Sue I just finished an escalated call and whilst hearing the customer rant, I was thinking about our coaching. I finished the call feeling calm and quite proud of myself and my colleague said ‘Hey Emily, you handled that call really well’. My reply was, ‘I chose to... read more
Aug 17, 2018 | Unshakeable | 0 Comments
Do you get to the end of the day and feel like you are exhausted from being polite to angry customers, go home and you have nothing for your loved ones? You are not imagining it. In 1983, *Arlie Hochschild termed the phrase “Emotional Load” to describe... read more
Aug 17, 2018 | Unshakeable | 0 Comments
With the ever-increasing focus on our mental health, many people have attended some kind of ‘Resilience’ training in their workplace. Some programs are fabulous, yet others fail to hit the mark. Just how useful is this training? Can you really improve your resilience... read more
Mar 6, 2018 | Unshakeable | 0 Comments
Are you enjoying work right now? It’s worth thinking about, because you are probably going to be in a workplace of some sort for 50 years plus…… that’s a huge chunk of your life. And depending on your birthdate, it may be a fair time before you are eligible for a... read more
Mar 1, 2018 | Uncategorized | 0 Comments
What you believe about YOU as a leader has a huge impact on HOW you lead others. As Sherman Morrison writes in ‘The Pygmalian Effect’, ‘What managers believe about themselves subtly influences what they believe about their subordinates, what they expect of them, and... read more
Feb 14, 2018 | Unshakeable | 0 Comments
According to Brandon Hall’s 2013 Leadership Development Benchmarking survey, 75 percent of organizations say their leadership development programs are not very effective. https://trainingmag.com/content/survey-leadership-programs-lack-effectiveness Why is this? Most... read more
Jan 13, 2018 | Uncategorized | 0 Comments
Recently I worked with a team who were having some struggles in getting along with each other. In our first group session, I noticed one particular team member (let’s call him Jon) giving me ‘death stares’ and dis-engaged from the program. He obviously did not want to... read more
Jan 7, 2018 | Uncategorized | 0 Comments
You decide what you think and believe about work. You are in charge of that. Of the approximately 50,000 thoughts you have each day, you confirm some thoughts as true for you. You turn a mere thought into a belief, when you CONFIRM it as true for you. This means... read more
Nov 2, 2017 | Uncategorized | 0 Comments
In his book Seven Habits of Highly Effective People Stephen R Covey states: ‘Proactive people recognize that they are “response-able.” They don’t blame genetics, circumstances, conditions, or conditioning for their behavior. They know they choose... read more
