by Sue Anderson | Dec 9, 2019 | Feedback Readiness, Unshakeable
Receiving Feedback – When is a good time? Recently I asked 127 people what factors impact their openness to receiving feedback at work. Twenty-six percent stated, ‘When the feedback was delivered’ as a factor. When we are giving feedback, often we think...
by Sue Anderson | Nov 11, 2019 | Feedback Readiness, Unshakeable
Self-Correction vs Self-Criticism Feedback Readiness Ladder – © Sue Anderson 2019 Being ‘Feedback Ready’ means you are empowered to decide what feedback you take on board and what feedback you don’t. You ask for feedback, rather than avoid it. You assess...
by Sue Anderson | Nov 4, 2019 | Feedback Readiness, Unshakeable
Are you Feedback Ready? Being Feedback Ready takes you from Arghhhh; to Aha! Whether you were Feedback Ready or not, as a child, you grew up receiving feedback. It is estimated that every school child is handed back as many as 300 assignments, papers,...
by Sue Anderson | Oct 29, 2019 | Unshakeable
Are you Feedback Ready or a Feedback Rejector? (or somewhere in between?) How open are you to finding the gold in the feedback given to you – even if you might not like how it is delivered 😊 Feedback Rejectors Feedback Rejectors avoid feedback, or reject it in...
by Sue Anderson | Sep 8, 2018 | Unshakeable
While serving some customers is a pure joy, other customers can really push our buttons. If you work in a customer service industry, it is understandable that at times, you experience certain customers as annoying or irritating. After all, you are human, not a...
by Sue Anderson | Aug 30, 2018 | Unshakeable
Hi Sue I just finished an escalated call and whilst hearing the customer rant, I was thinking about our coaching. I finished the call feeling calm and quite proud of myself and my colleague said ‘Hey Emily, you handled that call really well’. My reply was, ‘I chose to...
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