Are you Feedback Ready?

Are you Feedback Ready?

Are you Feedback Ready?  Being Feedback Ready takes you from Arghhhh; to Aha!     Whether you were Feedback Ready or not, as a child, you grew up receiving feedback.  It is estimated that every school child is handed back as many as 300 assignments, papers,...
Two Tips to make your buttons less push-able.

Two Tips to make your buttons less push-able.

While serving some customers is a pure joy, other customers can really push our buttons. If you work in a customer service industry, it is understandable that at times, you experience certain customers as annoying or irritating.  After all, you are human, not a...

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