Blog

I love the new book by Kieran Flanagan and Dan Gregory, ‘Forever Skills – The 12 skills to future proof yourself, your team and your kids’.   Read more...
Do you ever wonder what motivates some customers (Internal and/or External) to complain? Read more...
I recently surveyed 125 people regarding their experience of receiving feedback. The results were interesting, and in some cases, not what I expected. Read more...
Being ‘Feedback Ready’ means you are empowered to decide what feedback you take on board and what feedback you don’t. Read more...
Whether you were Feedback Ready or not, as a child, you grew up receiving feedback.  It is estimated that every school child is handed back as many as 300 assignments, papers, and tests*. Read more...
How open are you to finding the gold in the feedback given to you – even if you might not like how it is delivered. Read more...
While serving some customers is a pure joy, other customers can really push our buttons. If you work in a customer service industry, it is understandable that at times, you experience certain customers as annoying or irritating. Read more...
Being resilient is essential to your wellbeing at work. Rather than you just being able to withstand difficult conditions, how would you like to thrive in them? Read more...
Do you get to the end of the day and feel like you are exhausted from being polite to angry customers, go home and you have nothing for your loved ones? Read more...