Blog

Psychologically Safe Feedback

If you are a Leader in Victoria, you may have heard of the proposed regulatory changes to the Occupational Health and Safety Regulations (2017). Basically, the changes include an increased focus on ensuring workplaces are psychologically safe.Read more...

Are you dropping Feedback Bombs?

Feedback Bombs occur when you are provided with feedback that is completely out of the blue, often leaving you surprised – sometimes shocked.  There is no warning, and no chance to discuss further.  Often when the feedback is delivered, the person offering the feedback disappears!Read more...

Cultivating Courageous Feedback

As you may have experienced, both offering and being open to receiving feedback takes courage.  When we are not courageous in our feedback offering, we withhold it, deliver it poorly, or rush it and then run away, with no opportunity for the recipient to respond.Read more...

The power of reframing stress to improve your psychological health

This week, with my workshops cancelled, I have been coaching people online rather than face to face (for some, even this change has been stressful!). Read more...

Accept your emotions to improve your psychological health

Right now is a great opportunity to observe how you are handling disruption and uncertainty.  You may be experiencing a wide range of emotions; some you could label as negative.Read more...

Choosing to respond rather than react

With my Unshakeable workshops cancelled for the next month, and my face to face coaching clients going online, I’ve had to adapt to a new reality.Read more...

Feedback Beliefs: How useful are yours?

When I’m coaching an individual, or working with a team, I like to ask them this question...Read more...

Openness to Feedback: The ingredient to sustained success

The Christmas break is a great chance to read those books you’ve been meaning to read or listen to some Podcasts. Read more...

Feedback – is it always a gift?

It’s the time of year when many of us are purchasing gifts for our loved ones, and our not so loved ones. Read more...

Receiving Feedback – When is a good time?

Recently I asked 127 people what factors impact their openness to receiving feedback at work. Read more...

Receiving Feedback – A Forever Skill

I love the new book by Kieran Flanagan and Dan Gregory, ‘Forever Skills – The 12 skills to future proof yourself, your team and your kids’.  Read more...

What drives ‘Interesting’ Customers to complain?

Do you ever wonder what motivates some customers (Internal and/or External) to complain?Read more...

It depends…

I recently surveyed 125 people regarding their experience of receiving feedback. The results were interesting, and in some cases, not what I expected.Read more...

Self Correction vs Self Criticism

Being ‘Feedback Ready’ means you are empowered to decide what feedback you take on board and what feedback you don’t.Read more...

Are you Feedback Ready?

Whether you were Feedback Ready or not, as a child, you grew up receiving feedback.  It is estimated that every school child is handed back as many as 300 assignments, papers, and tests*.Read more...

Are you Feedback Ready or a Feedback Rejector? (or somewhere in between?)

How open are you to finding the gold in the feedback given to you – even if you might not like how it is delivered.Read more...

Two Tips to make your buttons less push-able

While serving some customers is a pure joy, other customers can really push our buttons. If you work in a customer service industry, it is understandable that at times, you experience certain customers as annoying or irritating.Read more...

What are you doing to actively develop your resilience at work?

Being resilient is essential to your wellbeing at work. Rather than you just being able to withstand difficult conditions, how would you like to thrive in them?Read more...