Blog

Openness to Feedback: The ingredient to sustained success

The Christmas break is a great chance to read those books you’ve been meaning to read or listen to some Podcasts. Read more...

Feedback – is it always a gift?

It’s the time of year when many of us are purchasing gifts for our loved ones, and our not so loved ones. Read more...

Receiving Feedback – When is a good time?

Recently I asked 127 people what factors impact their openness to receiving feedback at work. Read more...

Receiving Feedback – A Forever Skill

I love the new book by Kieran Flanagan and Dan Gregory, ‘Forever Skills – The 12 skills to future proof yourself, your team and your kids’.  Read more...

What drives ‘Interesting’ Customers to complain?

Do you ever wonder what motivates some customers (Internal and/or External) to complain?Read more...

It depends…

I recently surveyed 125 people regarding their experience of receiving feedback. The results were interesting, and in some cases, not what I expected.Read more...

Self Correction vs Self Criticism

Being ‘Feedback Ready’ means you are empowered to decide what feedback you take on board and what feedback you don’t.Read more...

Are you Feedback Ready?

Whether you were Feedback Ready or not, as a child, you grew up receiving feedback.  It is estimated that every school child is handed back as many as 300 assignments, papers, and tests*.Read more...

Are you Feedback Ready or a Feedback Rejector? (or somewhere in between?)

How open are you to finding the gold in the feedback given to you – even if you might not like how it is delivered.Read more...

Two Tips to make your buttons less push-able

While serving some customers is a pure joy, other customers can really push our buttons. If you work in a customer service industry, it is understandable that at times, you experience certain customers as annoying or irritating.Read more...

What are you doing to actively develop your resilience at work?

Being resilient is essential to your wellbeing at work. Rather than you just being able to withstand difficult conditions, how would you like to thrive in them?Read more...

Are you constantly feeling worn down by angry customers or clients?

Do you get to the end of the day and feel like you are exhausted from being polite to angry customers, go home and you have nothing for your loved ones?Read more...

How useful is “Resilience” training?

With the ever-increasing focus on our mental health, many people have attended some kind of ‘Resilience’ training in their workplace.Read more...

Unshakeable at Work – Enjoy your work…..NOW

Are you enjoying work right now?  It’s worth thinking about, because you are probably going to be in a workplace of some sort for 50 years plus…… that’s a huge chunk of your life.Read more...

How intelligent are your beliefs about leading?

What you believe about YOU as a leader has a huge impact on HOW you lead others.Read more...

Unshakeable Leading: The Missing Ingredient in Leadership Training

According to Brandon Hall’s 2013 Leadership Development Benchmarking survey, 75 percent of organizations say their leadership development programs are not very effective.Read more...

When Team ‘Work’ is not considered as important work.

Recently I worked with a team who were having some struggles in getting along with each other.Read more...

The power to choose what you believe about work.

You decide what you think and believe about work. You are in charge of that. Of the approximately 50,000 thoughts you have each day, you confirm some thoughts as true for you.Read more...